Date: June 2019

Language: English

Publisher: ITU

Pages: 31


This paper has been prepared within the context of two European Regional Initiatives approved by WTDC17 on "A citizen-centric approach to building services for national administrations" (aiming at facilitating the development of transformative and paperless citizen-centric services that could be accessible and available to all members of society) and on "Accessibility, affordability and skills development for all to ensure digital inclusion and sustainable development" (aiming at bridging the digital divide and equip all groups of society, including persons with disabilities and specific needs, to take advantage of ICT, by enabling capacity building in digital skills).